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40% - product was not delivered on
time*
lesson: timing is everything
*source: Andersen Consulting, "problems plaguing web-shoppers" |
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| Day 1, 23:00 Albert - "Sophie's birthday is two weeks from now. I think I'll buy her a pretty tennis dress." |
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| Day 1, 23:05 Today'sBest - "Sure, pick your ship date: now, now or now." |
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| Day 1, 23:10 zBang - "Future delivery date? No problem! We can deliver whenever YOU want." |
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| Day 4, 08:30 Thanks to zBang, Sophie is absolutely thrilled with Albert. |
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| copyright © 1999-2000 ICONOCI, Inc. |
